117.7K
Downloads
283
Episodes
Leadership is often lonely. This conversation reveals the unspoken challenges at the top, and creates resources for connected leadership.
Episodes
Tuesday Sep 13, 2022
Tuesday Sep 13, 2022
Get your FREE copy of the Change Imperative: Instructions For Innovating With Your Team
https://change.takenewground.com/
One of the most common complaints we hear from founders is working with difficult clients. This week Adrian, Dan, and Chad sit down to discuss how to deal with and if needed break up with the clients that don't fit the experience and culture you are working to build.
You will learn:
- how to turn "the customer is always right" into "the customer is always valued"
- There will always be difficult conversations needed with clients
- The vital idea of setting clear expectations
- How to train your people to deal with difficult clients
- How and when to break up with a difficult client